The services provided by Samepage Travel (the “Company”) are subject to the following Terms & Conditions unless otherwise specified in a written customer contract, itinerary, quotation, invoice, or booking confirmation issued by the Company (collectively, the “Customer Contract”). By purchasing and/or using the Company’s services, the customer (the “Customer”) agrees to be bound by these Terms & Conditions.
These Terms & Conditions shall be governed by, and construed in accordance with, the laws of Singapore, and the parties submit to the exclusive jurisdiction of the courts of Singapore unless otherwise required by applicable law.
The Company provides services in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and any applicable subsidiary legislation and guidelines. The Customer should read, understand, and accept the Company’s Privacy Policy before confirming any booking. Where the Customer provides personal data of other travellers, the Customer represents and warrants that they have obtained the necessary consent for disclosure and use of such data for travel arrangements.
Reservations are confirmed subject to availability and only upon:
Written confirmation from the Company (e.g., email/booking confirmation), and
Receipt of the required deposit and/or payment by the stated due date.
An initial non-refundable deposit is required for each booking. The deposit amount will be advised by the Customer’s Travel Advisor and may vary depending on supplier terms (including airlines, hotels, and ground operators).
Special payment policies may apply and will be communicated at the time of reservation. If payment is not received by the due date, the Company reserves the right to cancel any reservations and/or services without further notice. The Company is not responsible for penalties, fare increases, or fees incurred due to late payment. Payment of any deposit constitutes acceptance of these Terms & Conditions.
It is the Customer’s responsibility to ensure that all passports, visas, permits, and required travel documents are valid and available for travel at departure. Unless a destination explicitly states otherwise, passports should generally be valid for at least six (6) months beyond the return date.
Samepage Travels is not liable for any loss, cost, delay, denial of boarding, refusal of entry, or other consequences arising from the Customer’s failure to hold valid passports, visas, permits, or documents.
It is also the Customer’s responsibility to determine whether any vaccinations, tests, health declarations, or other health precautions are required for the destination(s). Any advice provided by the Company is general in nature and does not replace official government/medical guidance.
Samepage Travel strongly recommends that the Customer purchases comprehensive travel insurance, including (where relevant) trip cancellation, travel delay, medical, and baggage coverage. Medical expenses overseas may be substantial, and coverage terms vary.
The Company is not liable for any loss or consequences suffered due to the Customer not obtaining travel insurance, or due to insufficient coverage.
Travel insurance information is available upon request.
All prices are quoted in Singapore Dollars (SGD) unless otherwise stated.
Airfares can only be guaranteed once reservations are fully settled and tickets are issued.
Prices may change due to supplier revisions, currency fluctuations, fuel surcharges, taxes, and government or supplier-imposed fees at any time.
Unless expressly included in writing, prices do not include: airline baggage or seat selection fees, passport/visa fees, departure taxes (where applicable), tips/gratuities, meals, beverages, insurance, telephone charges, additional bedding charges, laundry, or other personal expenses.
Where GST applies (if the Company is GST-registered), GST will be stated on the invoice/receipt.
Unless otherwise stated in the Customer Contract:
Airfares: 100% payment is required upon booking confirmation (or by the airline’s ticketing deadline, whichever is earlier).
Land arrangements: A deposit (typically 50%) is required within 3 days of confirmation.
Final balance: The remaining balance is due 60 days before departure.
All payments must be made in full at the time of transaction unless a credit facility has been agreed in writing. The Customer is responsible for ensuring the Company receives the net amount due, including any bank charges, intermediary bank fees, or card processing fees (where applicable).
If a credit facility has been pre-approved, the Customer must make full payment within the stated credit period. A finance charge of 2% per month (or the maximum rate permitted by law, if lower) may apply to overdue amounts, calculated from the due date until full payment is received.
The Company reserves the right to cancel any booked arrangements without refund (subject to supplier rules) if full payment is not received by the due date.
Payment Methods may include bank transfer, PayNow, and debit/credit cards (subject to availability and fees). Payment details will be provided on the invoice/booking confirmation.
Bank Transfer Details:
Bank Name: UNITED OVERSEAS BANK LIMITED
Account Name: SAMEPAGE TRAVEL PTE. LTD.
Account No.: 3613919934
Bank Code / Branch Code: 7375 / 031
SWIFT Code: UOVBSGSG
PayNow:
UEN: 198905432K
All cancellations must be notified in writing (email is acceptable). Cancellations take effect on the date the Company receives the written notice during business hours. Supplier cancellation deadlines may be time-sensitive and may be based on destination time zones.
Refunds (if any) will be processed less applicable supplier penalties, and the Company’s service/administration fees, and may be affected by exchange rates or third-party vendor policies. Certain bookings are strictly non-refundable.
Cancellation Schedule (Company-level, before supplier penalties):
| Notice Received (Before Departure) | Amount Refunded (of amount paid) |
|---|---|
| Less than 30 days | 0% |
| 30 days to less than 60 days | 50% |
| 60 days or more | 75% |
Important notes:
The above is subject to additional supplier policies which may further reduce refunds (including to zero).
Once travel has commenced, there will be no refunds for unused or partially used services for any reason.
The Company strongly recommends travel insurance that covers cancellation and loss of deposits.
Samepage Travel acts as an agent for third-party suppliers and independent contractors (including airlines, hotels, transport providers, tour operators, wholesalers, and other service providers) (collectively, “Suppliers”). The Company is not responsible for the acts, omissions, financial stability, service failures, delays, schedule changes, or defaults of Suppliers.
Neither the Company nor its representatives shall be liable for any loss, damage, injury, or delay arising directly or indirectly from circumstances beyond the Company’s reasonable control, including but not limited to: acts of God, natural disasters, fire, equipment failure, acts of government, war, hostilities, civil disturbances, strikes, riots, theft, epidemics/pandemics, medical quarantines, customs/immigration actions, supplier insolvency, delays, cancellations, or itinerary changes.
No-Show: If the Customer fails to show up for a booked service (including flights), Suppliers may, without notice, cancel subsequent segments and/or impose penalties, and the Customer may forfeit the service without refund. The Company is not liable for any fees, penalties, or service interruptions arising from a no-show.
Name Changes / Incorrect Names: Name changes for flights and some travel products are subject to supplier rules and fees. The Company may charge an administrative handling fee in addition to supplier fees for any name changes or corrections caused by incorrect details provided by the Customer.
Changes requested after confirmation may incur:
A Company handling fee of S$1,000 per person per transaction after receipt of full payment; and
Additional supplier fees (airline/hotel/vendor), fare differences, reissue fees, and/or price recalculation at the prevailing rate at the time of change.
No refunds will be granted on unused services once travel has commenced.
Air Transportation: The Company has no control over airline strikes, schedule changes, delays, cancellations, or airline-initiated changes. In such events, the airline’s conditions of carriage and policies apply.
Accommodation: Facilities, amenities, and services are at the discretion of the hotel and may change without notice. Room requests (location, connecting rooms, bedding type) are not guaranteed and are subject to availability at check-in. Photos and descriptions are for general reference and may not precisely represent the allocated room.
Baggage and Personal Property: Baggage rules and fees are set by the supplier and are the Customer’s responsibility. The Company is not liable for loss, damage, or delay of baggage or personal belongings.
Accessibility and Special Needs: Customers requiring special assistance, facilities, or accommodations must notify the Company at the time of booking. Requests will be communicated to Suppliers but cannot be guaranteed. The Company is not liable for supplier non-fulfilment.
If a Customer’s travel plan is interrupted or altered by Suppliers, the Company will make reasonable efforts to assist the Customer by communicating with Suppliers, provided the Customer informs the Company promptly and the Suppliers are reachable. If Suppliers cannot be reached, the Company may suggest viable alternatives. Any refunds requested as a result of supplier alterations/cancellations remain subject to supplier rules, and the Company reserves the right to charge an administration/handling fee for processing where applicable.
The Company is responsible only for arranging and booking the services listed in the Customer Contract. Suppliers are independent contractors and are not agents, affiliates, representatives, or employees of the Company.
If there is a complaint during travel, the Customer should notify the relevant Supplier immediately to allow an opportunity to rectify the issue. If the Customer remains dissatisfied, the Customer should contact the Company as soon as reasonably practicable. Any post-travel dispute should be submitted in writing within 30 days of return.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages. The Company’s total aggregate liability, if any, shall not exceed the amount actually paid by the Customer to the Company for the relevant booking.
The Customer is responsible for reviewing all travel documents and confirmations upon receipt, including passenger names, flight details, hotel dates, room types, and any other services. If there is a discrepancy, the Customer must inform the Company promptly.
Where a discrepancy causes the Customer’s travel plan to be adjusted, altered, or cancelled and the discrepancy is wholly attributable to an error by the Company, the Company will take reasonable steps to rectify the issue and will bear responsibility to the extent required by applicable law and the Customer Contract.
These Terms & Conditions may be updated by Samepage Travels from time to time. The version in effect at the time of booking (or as incorporated into the Customer Contract) will apply to that booking.
114 Lavender Street #09-90 CT Hub 2
Singapore 338729
Main: +65 6672 7777
Email: sales@samepage.com.sg
Operating Hours:
Mondays – Fridays 9:00AM – 6:00PM.
Closed on Saturdays, Sundays & Public Holidays.
Terms & Conditions | Online Booking Tool | Privacy Policy | 2025@ Samepage | Travel Agent License: TA00683
